L. Post Rustics, Inc. Customer Service Policy

1. Payment

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) Credit Card Charges Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

2. Shipping

*We ship anywhere in the continental United States. If you are a Canadian customer, you may pick your item up at our business. Please contact us at 1-518-647-5114.

Turnaround

All in stock orders are shipped within 5 business days Monday - Friday 8am - 5pm.

Carriers

We may use the following carriers to deliver our orders: UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight and size of your products, as well as your location. Before the final checkout page, you will be shown what the estimated cost of shipping will be.

3. Custom Orders

If you see that an item in our on-line store has been flagged as no longer available (sold) we may be able to reproduce it as closely as possible. Please contact us at 1-518-647-5114 to arrange a custom order.

4. Return Policy

We, at L. Post Rustics, want you to be 100% satisfied with your purchase.

We take great pride in our level of craftsmanship. If, for some reason, you are not completely satisfied, you may return most items for a full refund minus the original shipping/handling cost. There may be a restocking fee for certain items. Please contact us at 1-518-647-5114 within 7 days or email us at lpostrustics@gmail.com to obtain a Return Authorization  number and correct return address information prior to shipping any item back. Item must be securely packaged, preferably in its original packing materials, and fully insured. The customer is responsible for return shipping and insurance costs.

Exclusions to this policy

include items which have been commissioned or customized per your specifications. These items are non-returnable and non-refundable except for damage from shipping.

If there are any questions as to whether an item is returnable or not, please contact us at 1-518-647-5114. We want you to be completely happy with your purchase, and will work with you to resolve any issues.

Damaged Items

Inspect your items for damage when you receive them. Keep in mind, though, that the nature of bark, twigs and other raw materials that we use to create our furniture and accessories will have some degree of peeling or naturally occurring “imperfections”. We lightly distress our work to give a well-worn and aged appeal. We value the character of the natural and reclaimed materials that we use. Recycled antique glass will have some scratching and minor haziness from time to time. Recycled antique wood will look antique and well used.

Although damage claims are rare, they can occur. Your items are insured against shipping damage. Should shipping damage be determined, we will arrange to have your item repaired or replaced. Shipping claims must be made within 14 days of receiving your order. Contact us at 1-518-647-5114, we will be happy to help.

5. Cancellations

If you need to cancel your order, call us at 518-647-5114. If it is an item which has not already entered the shipping process, we will issue a full refund. If your order has already entered the shipping process, it cannot be cancelled and is subject to the terms outlined in our return policy.







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